Should you need to cancel, we ask that you contact us by 8 PM the evening before your appointment. You can cancel your appointment online by logging into your account, by emailing us at [email protected], or by calling us at 212.219.2412. If you don't cancel within that time frame, you will be charged 50 percent of your appointment. If you do not cancel and do not show up to your appointment, you will be charged the full cost of your service, plus 20 percent gratuity.
For parties of four or more, simply let us know at least 48 hours ahead of time if you need to cancel or change your plans. Groups of four or more who cancel without notice or fail to show will be charged the full price of services originally scheduled.